Navigating Difficult Conversations with Clients
Total Credits: 1.0 including 1.0 Communications and Marketing - Non-technical
- Average Rating:
- Not yet rated
- Faculty:
- Jill Schiefelbein
- Course Levels:
- All Levels
- Duration:
- 58 Minutes
- License:
- Access for 90 day(s) after purchase.
Tags: ACPEN Produced
Description
When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.
Course Materials
| Navigating Difficult Conversations with Clients (1.7 MB) | Available after Purchase | ||
Faculty
Jill Schiefelbein Related Seminars and Products
Jill Schiefelbein, The Dynamic Communicator(R), thrives at the intersection of communication, education, and technology. From analyzing classified documents obtained from military raids of terrorist camps to assess jihad messaging strategies, to teaching business communication for 11 years at the largest university in the country, to starting and managing an online education office serving 60,000+ students, to her own award-winning entrepreneurial ventures, Jill successfully creates and executes communication strategies help people and companies solve problems, retain and develop consumers, and enhance the bottom line.
Jill is co-author of the textbook Business and Professional Communication in the Global Workplace, has a widely viewed presence on YouTube, and is an official video partner and contributing writer for Entrepreneur(R). Her next book, Dynamic Communication: Strategies to Grow, Manage, and Lead Your Business, will hit bookstores in May 2017. Learn more at http://thedynamiccommunicator.com and follow Jill on Twitter @dyanmicjill.