Preparation for a webcast
How do I test my system prior to the webcast?
You can test before purchase by going to: www.bizvision.com/player
If you have already registered for a webcast, follow the instructions below:
To test your system, go to your State Society’s ACPEN site (for the direct web address, please go to the table at the bottom of these FAQ’s). Click on Login and enter your email address and password. You will be redirected to your Dashboard. Under Available Videos/Courses, click on the name of the webcast you’ve registered for. Once on the webcast page, the test video and audio will be playing in the upper left quadrant of the player. Confirm that you can both see and hear the video.
How do I access the Course Materials?
If you are having trouble finding the file or don’t think it is being downloaded, please contact your System Administrator for help.
I am unable to print the Course Materials.
When I try to open the Course Materials it does nothing / gives an error / the document appears garbled.
How do I connect to the webcast on the day of the event?
I am having trouble logging in to my account
You may have an online account at your state society’s website, but the account used to access the ACPEN webcasts is different. In addition, ACPEN launched a new system in February, 2009 so if you haven’t registered for a webcast since that time, you will need to setup a new account to use this system.
If you have registered for a webcast since then, you will need to use the email address and password you entered when you registered. If you don’t know what your user information is, or it isn’t working for you, please call the ACPEN Helpdesk at 1-800-747-1719 to have your login information reset.
What do I do if I need to change courses, cancel my order or get a refund?
To change courses, cancel an order or get a refund, please send an email to email@example.com with your name, email address, phone number, State Society, and Date and Name of Webcast. We will handle your request within 1 business day and let you know it has happened via email.
Are there discounts available if I purchase multiple webcasts at one time?
Since the webcasts are offered by many different state societies, they set the pricing on each webcast and ACPEN isn’t able to offer a discount on these prices for an individual who is registering for multiple webcasts.
Are there group discounts and functionality available?
Yes, there are several options for group viewing of webcasts. Contact your State CPA Society or Anne Taylor with ACPEN (972-377-8199, firstname.lastname@example.org ) for information about group webcast options and pricing. Group webcasts are not sold through the online catalog.
Can I pay by check or PO?
We are happy to accept payment by check for the ACPEN webcasts. To do this, follow these steps:
Attn: ACPEN Help Desk
6952 S Hightech Dr, Suite C
Midvale, UT 84047
How do I receive a CPE certificate of completion?
Throughout the webcast you will see 4 unique letter codes pop-up in the webcast player. You will need to keep track of all 4 codes to receive your CPE certificate. Once the webcast is complete, click on the Certificate tab on the bottom of the webcast player. Follow the instructions on that tab to enter the codes and be taken to your CPE certificate of completion. If you submit less than all four parts of the code, you will receive partial CPE credit.
What do I do if I missed one of the codes or am having trouble with my CPE certification?
For any certification issues, contact Anne Taylor at 972-377-8199, email@example.com
How do I access my certificate?
How do I know if I have the bandwidth necessary to view the webcast?
Most webcasts will be streamed at 256K. Select webcasts may be streamed at a higher bit rate. On those programs, there will be a note in the course description and on the player page to confirm the higher rate. Please test your system using the test link given to you when in your registration email and again by email the day before the webcast to make sure that your computer and your network can handle streaming video at this bandwidth. If you are having trouble with the webcast buffering or not playing, please work with the Administrator of your network for additional help.
If you are experiencing extensive buffering, you can click on “Audio Stream Only” on the webcast player page to access the audio stream, you will still see the webcodes to obtain your CPE.
I am unable to open the video player or see the streaming video in the player.
What do I do if I can’t hear the audio?
Why was I able to see the test but have issues with the actual webcast?
The actual webcast will be streamed at the same rate of the test, 256 Kbps. If you were able to see the test but are having trouble viewing the actual webcast, it means that there is something taking up too much bandwidth on your network. Do what you can to reduce any other heavy bandwidth use on your computer and contact the Administrator of your network for additional help.
How do I restart the webcast if I stop or get disconnected?
Who do I contact if I still have questions?
If you still have questions, you can contact the ACPEN Help Desk by phone at 800-747-1719 or email at firstname.lastname@example.org. The Help Desk is available to assist you by phone 24 hours a day, 7 days a week.
What is the web address of my state society’s ACPEN site?
Alabama Society of CPAs - http://alscpa.acpen.com/
Alaska Society of CPAs- http://akcpa.acpen.com
Arizona Society of CPAs - http://ascpa.acpen.com/
Arkansas Society of CPAs- http://arcpa.acpen.com
Colorado Society of CPAs- http://cocpa.acpen.com
Connecticut Socitety of CPAs- http://cscpa.acpen.com
Delaware Society of CPAS- http://dscpa.acpen.com
Hawaii Society of CPAs- htt://hscpa.acpen.com
Greater Washington Society of CPAs - http://gwscpa.acpen.com/
Florida Institute of CPAs - http://ficpa.acpen.com/
Georgia Society of CPAs - http://gscpa.acpen.com/
Iowa Society of CPAs - http://iacpa.acpen.com/
Idaho Society of CPAs - http://iscpa.acpen.com/
Indiana Society of CPAs - http://incpas.acpen.com/
Illinois CPA Society - http://icpas.acpen.com/
Kansas Society of CPAs - http://kscpa.acpen.com/
Kentucky Society of CPAs - http://kycpa.acpen.com/
Society of Louisiana CPAs - http://lcpa.acpen.com/
Maine Society of CPAs - http://mescpa.acpen.com/
Maryland Association of CPAs - http://macpa.acpen.com/
Massachusetts Society of CPAs - http://mscpaonline.acpen.com/
Michigan Society of CPAs - http://michcpa.acpen.com/
Minnesota Society of CPAs - http://mncpa.acpen.com/
Missouri Society of CPAs - http://mocpa.acpen.com/
Mississippi Society of CPAs - http://ms-cpa.acpen.com
Montana Society of CPAs - http://mscpa.acpen.com/
North Carolina Society of CPA's - http://ncacpa.acpen.com/
North Dakota Society of CPAs - http://ndscpa.acpen.com/
New Hampshire Society of CPAs - http://nhscpa.acpen.com/
New Jersey Society of CPAs - http://njscpa.acpen.com/
New York State Society of CPAs - http://nysscpa.acpen.com/
Nevada Society of CPAs - http://nscpa.acpen.com/
Ohio Society of CPAs - http://ohioscpa.acpen.com/
Oklahoma Society of CPAs - http://oscpa.acpen.com/
Oregon Society of CPAs - http://orcpa.acpen.com/
Pennsylvania Institute of CPAs- http://picpa.acpen.com
Pennsylvania Society of Public Accountants - http://pspa.acpen.com/
Rhode Island Society of CPAs - http://riscpa.acpen.com/
South Carolina Association of CPAs - http://scacpa.acpen.com/
South Dakota Society of CPAs - http://sdcpa.acpen.com/
Tennessee Society of CPAs - http://tcpa.acpen.com/
Texas Society of CPAs - http://tscpa.acpen.com/
Utah Society of CPAS - http://uacpa.acpen.com/
Vermont Society of CPAs- http://vtcpa.acpen.com
Virginia Society of CPA's - http://vscpa.acpen.com/
Washington Society of CPAS - http://wscpa.acpen.com/
Wisconsin Society of CPAs - http://wicpa.acpen.com/
West Virginia Society of CPAs - http://wvscpa.acpen.com/